Important New System Updates
Our new booking system officially launches on Monday, September 23. To keep everything running smoothly, please note the following changes:
Check-In at the iPad
When you arrive, you will check in by entering the phone number you used to book your appointment into the iPad at the front desk. This alerts our team and your barber that you are here and checked in. Every guest must complete this step at every visit. Even if you have been coming to us for years, skipping check-in may cause organizational issues, and we may not know you have arrived.
Payment Process
A credit card on file will still be required for all bookings. However, with this new system, pre-pay will no longer be available. You will be charged at the desk after your appointment instead of automatically 30 minutes before the appointment.
Waitlist Option
Our new waitlist feature allows you to add yourself to a specific barber’s waitlist or the shop’s overall waitlist, even if the day is not fully booked.
To join the shop’s waitlist, select “choose any professional” before selecting services and times.
To join a specific barber’s waitlist, select that barber first, then your service and times.
You can choose “anytime, morning, afternoon, or evening” as your preferred times.
If there is a cancellation, we will reach out directly from the shop phone to notify you as soon as possible. Unlike our current system, you will not receive an automatic email notification when a cancellation occurs. You will also need to join the waitlist for each individual day you want to be considered, rather than for a full week or month.
The good news is that the new system makes it faster and easier to join the waitlist. With only a few clicks, it is much less time consuming than before.
Next Steps
We will continue to share updates as we roll out these improvements to our booking system. Thank you for your support during this transition.